Frequently Asked Questions

About Special orders?

Once I place an order with the brand; it can take up to 3-4 weeks for me to personally receive it and place it on my shelf. For Saguaro special orders it will take two to three months for me to personally receive it, so ordering in advance is needed for Saguaro.

What are my timelines to receive the special order?

Once I receive your special orders (please see above information); I then can deliver it (at your cost) via my shipping options: using Canada Post, Purolator or DHL (when Canada Post is on strike, prices may vary when I use DHL). Canada Post and DHL take an additional 3-12 days to deliver. Please note that your shipping costs depend on the size, weight, and volume per your order.

What are your shipping options?

We use standard shipping options, at your cost. Standard shipping typically takes 5-7 business days. We use Canada Post to make our deliveries and Purolator/DHL if Canada post is on strike. Please note that your shipping costs depend on the size, weight, and volume per your order.

What is your return policy?

We do not accept returns unless you need a larger or smaller size. Items must be in their original condition with tags attached. I will visually inspect returns and it is up to our discretion whether the shoe is in its original condition. There are no returns on discounted items.

Return Policy on Discounted Items?

There is a final sale on discounted items; they cannot be returned.

How can I track my order?

Once your order ships, you'll receive a tracking number via email or text message. You can use this to track your package.

Do you ship internationally?

No, we do not ship to Internationally.

How can I contact customer support?

You can reach our customer support team by emailing us directly at shoe.bus.ca@gmail.com